York Family Information Service


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York Family Information Service is a free and impartial information service for children, young people and families of children and young people aged 0-19 (up to 25 years old with a disability or additional need). The team is part of City of York Council.

There may be times when you feel like you need advice and support about any aspect of life, or would like to know about services that can help you. York Family Information Service can help with a wide range of things. We often get asked about:
finding and paying for childcare,
free childcare places for 2, 3 and 4 year olds,
family groups and activities,
returning to work,
local parenting support and much more!

We also offer a Young People’s Service which is available to young people, their parents/carers and practitioners. The service provides information and can signpost you to other services in the city that may be able to help you. We often get asked about:
support for youth homelessness,
young people’s groups and activities,
young people’s support and advice services and much more!

The Young People’s Service holds drop in sessions on certain days of the week. Young people can come in to speak to an Information Officer or there will also be a Learning and Work Advisor available who can provide specialist information, advice and guidance about education, employment and training and offer appointments which need to be booked in advance.

The Young People’s Service also provides counselling. The Counselling Service offers free and confidential appointments with trained counsellors for 16 – 25 year olds who live in York. Counselling can help with lots of different things. You may have problems at home or with friends; you may be feeling depressed anxious or confused, or thinking about hurting yourself. If something is important to you or is making you unhappy, then it is a good reason to come to counselling.

You can contact the Information Officers on 01904 554444 or the Young People’s Service on 01904 555400 (Monday – Friday) 10am – 4pm, fis@york.gov.uk or text 07624802244.

Alternatively come along to the Young People’s drop in at 30 Clarence Street on:

Mondays and Tuesdays, 12:30 – 4:30pm
Fridays, 11am – 3pm

If you've used us before we'd love to hear what you felt about the service. Good or bad, we really value any feedback you'd like to give us. You can provide feedback online at www.yor-ok.org.uk/feedback

Contact information

01904 554444
07624 802244


30 Clarence Street, York, YO31 7EW

Other information

For ages

Maximum age: 25 Years

Opening times

  • Monday
    • 10.00am-4.00pm
  • Tuesday
    • 10.00am-4.00pm
  • Wednesday
    • 10.00am-4.00pm
  • Thursday
    • 10.00am-4.00pm
  • Friday
    • 10.00am-4.00pm


    CRB policy

    CRB policy? Yes

    Last updated

    Last updated: 24/10/2018


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    Important information about Family Services Directory

    Whilst the Family Information Service (FIS) works with service providers to try and ensure that the information contained within this directory is accurate and up to date, no warranty is given as to the accuracy of the information. The FIS does not accept any responsibility or liability for the information or links to information on websites supplied by providers or the service that is provided. FIS is an impartial service and does not recommend, support or endorse any services. It is the responsibility of families to choose services carefully and FIS has developed some guidelines to help you.

    The FIS also reserves the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Family Services Directory.