Citizens Advice Bureau (CAB)

Micklegate Ward, York

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Our service is free, independent, confidential and impartial. It is open to everyone in the community. Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. We won’t tell you what to do but we will arm you with all the facts and possible outcomes of different options. If needed, we can also offer practical support such as help with filling in forms, writing letters or negotiating with third parties.
The Bureau also employs a range of specialists who are professionals in particular areas of welfare law. We will refer you to an appropriate person if needed once you have been seen on our general advice service. The general advice service is staffed by a team of professionally trained advisers who undertake to work free of charge. All advisers use the information and technical resources we have in-Bureau so that the advice you are given is accurate, relevant and tailored to your needs.

Walk-in face to face advice at West Offices

Monday 09.30 – 12.30
Wednesday 09.30 – 12.30
thursday 09:30 - 12:30

You will be offered an initial check by an experienced Adviser to help us identify the best route for you to take in getting your problem solved. You may be directed to our website, given some information, or, if it is better for you, we may signpost you to another agency. Alternatively we may refer you for a full advice interview.

Outreach sessions across York can be found at:

Contact information

0344 4111 444


West Offices, York, YO1 6GA

Other information

Opening times

  • Monday
    • 9.30am-12.30pm
  • Wednesday
    • 9.30am-12.30pm
  • Thursday
    • 9.30am-12.30pm


    CRB policy

    CRB policy? No

    Last updated

    Last updated: 3/12/2018


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