Social Networking - When to respond

If you are using social networking sites to interact with users you may find times when you receive posts you are not quite sure how to handle. You should establish a framework for how you will use social networking sites so you know how to respond when this happens. To help you do this we have developed a toolkit that covers the key aspects you need to consider.

To help you set out how you handle different responses an example flowchart is given below. This is adapted from a flowchart used by Wakefield Council. This may not be suitable for your purposes but is a good starting point to consider.

When to respond


Local Area Teams Information Service (formerly York FIS)

01904 554444